Business Plan

Introductory letter................................................................................................................................................ 2

Executive Summary............................................................................................................................................ 2

STATEMENT OF OBJECTIVES...................................................................................................................... 2

Mission Statement.......................................................................................................................................... 2

Driving Force.................................................................................................................................................... 3

Market Position............................................................................................................................................... 3

Streanthes and Weaknesses.......................................................................................................................... 3

Streanthes:................................................................................................................................................... 3

Weaknesses:................................................................................................................................................ 3

Opportunities and threats.............................................................................................................................. 3

External Opportunities:.............................................................................................................................. 3

External Threats.......................................................................................................................................... 4

Key Factors For Success................................................................................................................................ 4

Goals and Objectives...................................................................................................................................... 4

Strategy............................................................................................................................................................. 4

BACKGROUND INFORMATION................................................................................................................... 5

TECHNICAL DESCRIPTION OF SERVICE................................................................................................. 5

MARKET DATA.................................................................................................................................................. 6

Target Market Information........................................................................................................................... 7

Social Environment........................................................................................................................................ 7

Demographic............................................................................................................................................... 7

Culture.......................................................................................................................................................... 8

Political Environment..................................................................................................................................... 9

Economic Environment................................................................................................................................. 9

Competitive Environment........................................................................................................................... 10

Potential Problems........................................................................................................................................ 10

Market Data Summary............................................................................................................................... 10

Target Clients............................................................................................................................................ 10

Target Market Size................................................................................................................................... 10

MARKET STRATEGY..................................................................................................................................... 10

Product............................................................................................................................................................ 10

Price................................................................................................................................................................. 11

Place................................................................................................................................................................ 11

Promotion....................................................................................................................................................... 11

SELLING TACTICS......................................................................................................................................... 12

Cash and Accounts Receivables................................................................................................................ 12

Peak sales....................................................................................................................................................... 12

OPERATIONS PLAN........................................................................................................................................ 12

FINANCIAL PLAN........................................................................................................................................... 13

Necessary Financing..................................................................................................................................... 13

Cash Budget.................................................................................................................................................. 13

Balance Sheet................................................................................................................................................ 14

Income Statement........................................................................................................................................ 15

Ratio Analysis............................................................................................................................................... 16

Depreciation Estimation.............................................................................................................................. 17

Fixed Capital Estimation............................................................................................................................. 17

Working Capital Estimation....................................................................................................................... 18

Marketing Estimation.................................................................................................................................. 18

Rent Expense Estimation............................................................................................................................ 19

MANAGEMENT PLAN................................................................................................................................... 20

HUMAN RESOURCES PLAN........................................................................................................................ 20

CONCLUSIONS................................................................................................................................................ 21

Introductory letter

This business plan was created to check the idea about the effectiveness of the creation of the database that will help clients at different shopping centers to find products more quickly. As a result it saves their time and money.

Executive Summary

The company name is Svetlana. The main idea of venture is the creation of the database of products that will help potential clients to find what are necessary for them.

The mission of it is to be the best consultants of defining the nonfood product location at the Irkutsk markets to take care of our clients by saving their time and money when they do shopping to offer the best service by using modern computer technology and polite and affable consultants

The market of such informational service is quite big and has a lot of opportunities for development. In addition Svetlana can use the greatest of them because there are no competitors at the market. It offer product that satisfy most of this market demand as the product contain all main information potential clients want to get to find a product. The sales policy is build on the statement that clients lose nothing but only save their time and money.

After the third year of existence Svetlana reach the after-tax profit level of $3 510 and will have ROE 35%.

The structure of the company is simple as it is quite small and it is ineffective to use complex system of the distribution of functions.

So as a result of market opportunities Svetlana have a lot of chances for succeed.

STATEMENT OF OBJECTIVES

Mission Statement

We will be the best consultants of defining the nonfood product location at the Irkutsk markets. We will take care of our clients by saving their time and money when they do shopping. By using the best computer technology and polite and affable consultants we will offer the best service our clients can get.

We will create a positive working environment for our employees that will promote satisfaction and personal growth.

Driving Force

- Our company will offer service that does not exist yet at Irkutsk. It will create very good advantage for our development.

- We will place the emphases on the Internet and telephone consultations.

- The business will be based on TQM.

Market Position

The main our clients are busy people who do not have time to go from shop to shop and want to find product as quickly as possible. Such people are the most likely users of our database.

Streanthes and Weaknesses

Streanthes:

- Low-cost equipment

- The absence of such database at all local product markets

- Skilled labor force

- Low operational cost

- Use of high technology

Weaknesses:

- The creation and updating of database may take a lot of time

- Poor marketing materials

- High taxes for this kind of service

Opportunities and threats

External Opportunities:

- Changes in tax structure

- The Increase of customer demand level

- The government policy for supporting the small business sector

External Threats

- Increased competition

- Economic downturn or recession

- The decrease of customer demand level

Key Factors For Success

- The absence of competitors

- Broad approach that is provided by the use of Internet and telephone consultations

- Polite and affable personal

Goals and Objectives

- To create the consulting center that will cover all main nonfood markets In Irkutsk

- The collection of information and the creation of the consulting center in the ``Irkutskiy`` market

- The collection of information and the creation of the consulting center in the ``Fortuna`` market

- The collection of information and the creation of the consulting center in the ``Complex`` market

- To create the centralized informational system

- The development of database

- The installation of the server station and user machines

- To create web-site

- The market research of similar sites in Internet

- The creation of the site structure

- The creation of the site interface

Strategy

As our service is new in the Irkutsk market our company plans to follow the differentiation strategy. The determining factors will be clients and development. Price will not take the first place. We plan the step by step development at first in the ``Irkutskiy`` market then in the ``Fortuma`` market and the last step is ``Complex`` market. In addition as our service is new we plan to create loyalty of our customers until direct competitors appear. The scope of development will be the Irkutsk nonfood markets which sell clothes shoes home appliances and other similar things.

BACKGROUND INFORMATION

Irkutsk is the biggest city of eastern Siberia. It has a lot of markets but any of them does not have any consolidating data base that help people to find goods that is necessary. So this database of products is a result of the demand of many people.

Such business is new for the Irkutsk market so there are no examples of development and existence of similar service where we can get information and some experience about our venture. The positive side of such situation is that we will be the first and as a result we can get the greatest benefits. The negative side is that we will have a lot of unpredictable situations that may create big obstacles for good development. Our informational service center can be classified as informational business which is in the beginning stage in Russia today. It also creates some global opportunities and threats because during this stage the most prosperous ventures appear but also many businesses force into insolvency.

So current situation gives our venture a lot of opportunities for good development.

TECHNICAL DESCRIPTION OF SERVICE

Our product is information. We plan to offer information about non-food products such as clothes shoes bags home appliances and car spare parts for potential clients in the Irkutsk markets such as ``Irkutskiy`` ``Fortuna`` and ``Complex``.

Information about clothes and shoes will consist of the type of clothes a season the country of origin the company name the year of production size color price range and the location and number of the pavilion or the section of a market.

Information about bags will consist of the type of bags the company name the country of origin the year of production price range and the location and number of the pavilion or the section of a market.

Information about home appliances will consist of the type of a home appliance the company name the year of production size such as the length of diagonal for TV price range and the location and number of the pavilion or the section of a market.

Information about car spare parts will consist of the type of a spare part the company name the type of a car and other spare parts where this spare part is used the year of production price range and the location and number of the pavilion or the section of a market.

The example of list:

Type Name Size Season Country of origin Year of production Color Price range Location
Market Pavelion
1 Jeans Angara 32 Summer/Fall Russia 2001 Red/Green/Blue/Black/other -- “Irkutskiy” #1,#102, #176
2 Jeans Lee 32 Summer/Fall China 2002 All -- “Irkutskiy” #17,#78
3 ….. ….. ….. ….. ….. ….. ….. ….. ….. …..
4 ….. ….. ….. ….. ….. ….. ….. ….. ….. …..
5 ….. ….. ….. ….. ….. ….. ….. ….. ….. …..

The Database will be created in the FoxPro 5.0. It will be adopted for using through the local net and the Internet. The design of the Internet site will be developed with the Microsoft FrontPage.

This database will be updated every second day. At first time it will be done manually by surveying the owners of the pavilions or the sections of a market but then we plan to automate this process.

The information will be deliver to customers on printed lists if they get information directly in the market building from an operator. Next it will be delivered electronically if customers get information by using the Internet. Finally it will be delivered by fax or orally if customers get information by phone.

MARKET DATA

To analyze and collect the market data I used as the statistical sources so and my own experience and knowledge.

Target Market Information

The shopping center “Irkutskiy” is the biggest nonfood market in Irkutsk in which everybody can buy everything what is used in everyday life for example clothes shoes satchels wallets kitchen-ware and etc. It unites three shopping centers and contains up to 500 small shops. The shopping center “Irkutskiy” is the only big nonfood shopping center with such range of goods in Irkutsk and consequently serves most of the Irkutsk population. The shopping center ``Fortuna`` is the biggest car spare part market. The “Complex” is also a big nonfood market but it is smaller than “Irkutskiy”.

Social Environment

Demographic

The Irkutsk population today is 592 4 thousand people. (centerru/regions/regions.asp?id=7). The potential clients of the shopping center “Irkutskiy” where I plan to open the first consulting center and also the potential clients of my database are people from 18 to 60 years. It is 60% of the whole population 355 2 thousand people. (centerru/regions/diagrams/d1_r.html). I do not take into account people below 18 and over 60 because their parents or children usually maintain such people. The people over 60 who are not maintained by their children usually have very small pension.

Business Plan

In addition the shopping center “Irkutskiy” is oriented on the people and households from the middle class with revenues from 120 000 to 240 000 rubles per year. According to the statistical information and my knowledge it is approximately 10% of able-bodied citizens or 35 5 thousand people. (centerru/regions/regions.asp?type=reg& id=7). I also made a small survey which tells that approximately once for three months respondents of such people make purchases of clothes shoes or some other similar products. I assumed that for year potential clients make 142 thousand purchases 0 38 thousands a day. If every second makes such purchase in of the shopping center “Irkutskiy” than there may be approximately 190 potential clients of my database a day according to demographic analysis.

Business Plan

Culture

According to my survey and experience I divided all potential clients into two categories. The first is people who like go shopping and do it for rest. They are approximately 70% of respondents. The second is people who do not like go shopping and do it as necessity 30%. The second category is my potential clients. So I assumed that there are about 57 (190*30%) potential clients of my database a day.

Business Plan

Political Environment

For last years the local government has made attempts to increase the power of the consumer protection law. It reflects in the increasing quantity of people who are content from purchases. As a result more people are ready to make a purchase and companies increase their quality of service and products. It can be applied also to theshopping center “Irkutskiy” because for the last year more people have made purchases there than for previous years. These political attempts and other economical factors are the causes of the increasing quantity of clients in theshopping center “Irkutskiy” and consequently my potential clients.

Economic Environment

For last years the level of revenues of population in Irkutsk is constantly increasing. (centerru/regions/regions.asp?type=reg&id=7). It increases the purchasing power of population. As a result theshopping center «Irkutskiy» has constantly increasing quantity of clients that can be the potential clients of my database.

The increase in the level of revenue results in the increase quantity of nonfood purchases because this sector of household is only 15% of all households revenues (about 60% of revenue are spent for food in Russia). It is significantly less than in developed countries. So the increase of revenues increases the quantity of nonfood purchases.

Competitive Environment

There is no such service in the shopping center «Irkutskiy» and other markets. So there are no direct competitors.

Indirect competitors are different print media that usually give brief information where people can buy some kinds of clothes shoes and etc. Such information is usually about one product or one company and does not give potential clients the picture of the whole market to choose the most appropriate product. So these competitors can not influence my business very much.

Potential Problems

1. My assumption that every second purchase is made in the shopping center “Irkutskiy” may be overrated so there are may be the smaller quantity of potential clients of my database.

2. The results of my survey may be not valid. It also may change the quantity of potential clients.

Market Data Summary

Target Clients

Target clients are people between 18 and 60 years old who have revenues from 120 000 to 240 000 rubles per year and go shopping as necessity.

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