Etiquette
In
business situations we often have to meet new people, and first impressions are
important to help relationships with new contacts get off to a good start. However,
the behavior that is considered polite may vary depending on culture. Manners
are important in everyday work situations. What passes as good manners can also
vary from country to country. The best advice for people when planning a
business visit is to do a research into the social customs of the contry that
they are visiting. Modern technology means that there are now a number of areas
where the rules of behavior are evolving all the time, such as the etiquette of
using mobile phones, business letters versus emails etc. Good manners are often
simply a way of showing respect. So a good guideline in these contemporary
situations is to act in the same way that you want other to act. Culture at
work. Some cultures prefer precise information. For example, if somebody is
talking about data, they use exact figures. It doesn't matter if the
information is positive or negative. The information always needs to be clear
and exact. Other cultures sometimes use approximate figures. For example, somebody
might say 'sales figures increased by almost 25% when the exact figure is
21%.This is used to make negative data sound more positive.
Data!
There
are different ways to collect and manage data. Increased use of the internet in
recent years means that more data about individuals can be collected and stored
than ever before. Some of this information is used to analyse people's buying
habits.
Some
argue that the collection of so much data about individuals can help with
efficiency and improve customer service. For example, when buying goods online,
a company can retain delivery details, which means that when you buy from that
company again you are not required to complete your delivery address, etc. choices
that customer make mean that a company can collate information and inform
customers when other similar items of interest are available.
However,
others are uneasy that compainies and organisations are able to collect and
retain so much information about individuals. They question what use the
information will be put to. Some civil liberties groups argue that we live in a
time of unprecedented electronic surveillance when every transaction and
movement can be monitored.
Company's
Activities
There
are different areas that a company is involved in. companies can be divided
into sectors-those that:
-produce
goods (manufacturers)
-provide
services (service providers)
-sell
goods to the public (retailers)
-are
involved in TV, film and publishing (media).
Some
companies concentrate on one main activity, while other are involved in more
than one sector. For example, General Electric is a multinational company which
is involved in a number of different areas such as manufacturing technological
products, offering financial services and media.
It
is possible to classify business activity into three sections:
-Primary
-Secondary
-tertiary
Primary
business activity discribes axtractive areas such as agriculture, mining, fishing
etc. this type of activity generally focuses on extracting and utilizing
resources provided by nature.
Secondary
business activity includes manufacturing and construction industries(those that
make, build or assemble products, e.g. car production).
Tertiary
activity includes businesses that provide services (e.g. banking, public
transport, web design).Services can be divided into direct services that are
offered directly to the general public and commercial services, which deal with
other businesses. However, many businesses(e.g. banking)offer services which
are used by the public as well as by other commercial companies
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