Have you ever been to a fast food restaurant and the employees treated you as if it was a burden on them to wait on you? They are rude and sometimes even obnoxious and by the end of your contact with them, you do not really want to give that company your business anymore. Do you feel like laughing when you hear advertisements saying things like, ?Have it your way? or ?Food, Folks and Fun? because you know that you will not receive that type of service when you visit that establishment?
Well I have noticed and it seems like customer service has been going downhill for years. I don?t remember the smiling faces of girls on roller skates serving you in your car and really seeming to be enjoying their job, like I see on old movies, but I know that there is a enormous difference between those days and the service you will receive today. When an employee gets a job at a restaurant these days, they are trained to treat each customer special and to make eye contact and smile at them. They are supposed to make them feel happy and comfortable to eat at their establishment. Instead though, a great deal of these employees disregard these instructions and behave like they have a giant chip on their shoulder and like the world owes them something.
This does not apply to all employees, however. There are a few rare gems that are courteous, smile at you and even go out of their way to accommodate you. I know this firsthand because I have worked in the restaurant industry for seven years. I would like to see myself as one of these rare employees, although I know that even I have come close to losing it to an irate customer. I can see this issue from both sides of the coin, as an employee and a customer. I know that sometimes when a worker treats someone bad there is a chance it is because the last customer they had was unreasonable and upset them. This does not excuse intolerable behavior, but when I am on the customer point of view; I try to look at things through the employee?s eyes.
A great solution to this problem would be for the people who run and manage restaurants to not only train customer service but to enforce it also. They need to stress the importance of being friendly and treating all people with respect. It might also be helpful to put them on the other side of the counter and to see things as the person they would be serving. This would give them a better understanding of how important it is to smile and be friendly. If they were to see how it feels to be treated as a burden, they would be less likely to behave that way towards their own customers.
In conclusion, the world of customer service would be a better on indeed if special care is taken to train and enforce customer service. I follow these guidelines at my own restaurant and my cashiers are always smiling. They like their jobs and are well trained. People notice the difference.
Другие работы по теме:
Consumer Compliant Essay Research Paper May 15
Consumer Compliant Essay, Research Paper May, 15 1999 Consumer Affairs Inc.P.O. Box 5555Atlanta, GA 5555-5555 Ladies and GentlemenI am now thoroughly upset with your treatment of me throughout the ordeal I havebeen put through.
Chrysler Essay Research Paper I honestly feel
Chrysler Essay, Research Paper I honestly feel that the survey distributed by Chrysler Motors is a pretty effective overall. The cover letter starts off by thanking the customer and congratulating them on their purchase. This should grab almost every customer?s attention right away to at least read the page.
Selling And Sales Essay Research Paper The
Selling And Sales Essay, Research Paper The exact characteristics necessary for a salesperon to be sucessful are not exactly known. Many researchers throughout the years have listed out the traits that they felt were important, but there is no evidence to support their findings. I personally feel that there are three distinctive traits that a sales person needs in order to be successful.
Servqual Essay Research Paper PS1 What is
Servqual Essay, Research Paper PS.1 What is the ServQual model ? PS.2 What are the advantages and disadvantages of the model? PS.3 In what situation can it be used?
Not For Free Essay Research Paper Obtaining
Not For Free Essay, Research Paper Obtaining things for free is fast becoming a thing of the past. This is especially true online. Internet users were shocked in early November when Napstar, a company associated with free music online, announced a plan to begin charging for money for its popular service. It is also rumored that Scour Exchange, another free music service, will soon be charging for their services .
Guide Dogs Essay Research Paper My report
Guide Dogs Essay, Research Paper My report is going to be on guide dogs. In this I will show how the guide dogs are used in everyday life. I will show how they are trained to help the blind. I will show you about guide dogs and service dogs. I will also show you the dog breeds used for guide and service dogs. In this I will show you the importance of guide dogs to the disabled.
Whom Do You Want Helping You Essay
, Research Paper Whom do you want helping you? In the world of customer service, a salesperson must possess many skills to push and sell their product. Some of these skills come after many years of hard work, however sometimes a salesperson possess these skills without even knowing. The ideal salesperson has the ability to communicate with the customer, and provide correct answers and information on the products they sell.
Teens And Problems Essay Research Paper Teens
Teens And Problems Essay, Research Paper Teens and Problems Teens must deal with a wide variety of problems which can be difficult and stressful. These problems can range from peer pressure to dealing with
Grocery Wars Essay Research Paper The Grocery
Grocery Wars Essay, Research Paper The Grocery Store War Every person must buy groceries. In Brevard County, a consumer has three grocery stores where they can purchase food, Winn Dixie, Publix, and Albertson’s. Although they are all grocery stores and they all sell food, they differ greatly in customer service.
Queuing Analysis Essay Research Paper email jjacksonjaguarirmiamiedutitle
Queuing Analysis Essay, Research Paper email: jjackson@jaguar.ir.miami.edutitle: Queuing AnalysisQueuing analysis is the study of waiting lines, and the goal of queuing analysis is to minimize total costs of a business; that is, to minimize both the costs of maintaining the ability of providing service (i.e. cashiers in a supermarket), and the costs of customer waiting.
Kmart Corporation Essay Research Paper KMART CORPORATIONFACTSKmart
Kmart Corporation Essay, Research Paper KMART CORPORATION FACTS- Kmart was formed in the late 1950’s to challenge new forms of discount stores. They are a descendant of an organization Sebastian S. Kresge. The average Kmart store is around 100,000 square feet. In 1987 Kmart was the largest discount retailer in the United States.
Analysis On Aol Essay Research Paper Situation
Analysis On Aol Essay, Research Paper Situation Analysis Company background ? Founded in 1980’s was known as Control Video Corporation ? Could not meet competition from Apple II and Commodore 64, thus it was reorganize to form Quantum Computer services
Paper Products Corporation Essay Research Paper Mary
Paper Products Corporation Essay, Research Paper Mary Miller is the marketing manager for Paper Products Corporation and she has to decide whether she should allow her largest customer to buy some of Paper Products?
Customer Profiles Essay Research Paper Author Soranno
Customer Profiles Essay, Research Paper Author: Soranno, Valerie – Discount Store News Title: Customer profiles are key to loyalty, February 8, 1999 The author makes a very good point in that understanding the drivers behind customer loyalty can be an important step in increasing earnings and profits.
What Is Customer Service Essay Research Paper
It have been many attempts to define customer service. Depending on an organization’s focus,such as retailing,industry,manufacturing,or service,the goals in providing customer service may be different. Some common characteristics for customer-focused organizations include:
HOW EMPLOYEES AFFECT CONSUMER BEHAVIOR Essay Research
Paper Source: Personal experience Summary I am going to discuss how employees affect consumer behavior and what I believe are the best ways to improve their effectiveness. I will be drawing upon my experiences as a consumer and working in a retail environment.
Persuasive Letter Essay Research Paper O
Persuasive Letter Essay, Research Paper O & Y Tax Service October 19, 2000 Hilda Black 622 N. Bank Lane Park Forest, IL 60045 Dear Ms. Black, Thank you for your letter describing the problems about your tax problem. I believe that I informed you of the appropriate charges on your account when you talked to me about the transition you were about to make.
Communication Essay Research Paper CommunicationCommunication is very
Communication Essay, Research Paper Communication Communication is very important to your customers. An aspect of communication is personal trade. Personal trade is a customer that comes into your store and asks for you by name. This customer might be someone you spoke with over the phone and a relationship was developed.
Walmart Essay Research Paper On July 2
Walmart Essay, Research Paper On July 2, 1962 Sam Walton opened the first Wal-Mart store in Rogers, Arkansas. At the time, the discount industry was fairy young and nobody wanted to take the risk and invest in the first Wal-Mart. However, Sam Walton was convinced that consumers would flock to a discount store with a wide variety of merchandise and friendly customer service. (1a) Therefore, Sam Walton invested about 95 percent of money needed to start the company and placed everything he owned on the line.
Project Proposal Essay Research Paper INTRODUCTIONTopic and
Project Proposal Essay, Research Paper INTRODUCTION Topic and Purpose This proposal identifies the need for a document, which will propose and develop reasons why a for-profit transportation service for Kent should be perused. This service should be considered because of the recent parking and commuting problems both on and off campus.
Accounting Essay Research Paper ABC is crucial
Accounting Essay, Research Paper ABC is crucial because it tells managers which products or services make or lose money – they usually don’t know. Traditional cost allocations often depict an unrealistic, inadequate view of profitability, sometimes distorted by hundreds of percent. In most cases, ABC is designed to provide profitability information for each segment of their product/service market matrix.
The Ideal Customer Essay Research Paper The
The Ideal Customer Essay, Research Paper The Ideal Customer Rarely is one asked to describe the ideal customer in any aspect not directly related to customer service. Therefore, I find this a refreshing and highly interesting project to stretch my imagination and experience dealing with the nature of most customers.
Tqm Essay Research Paper Incorporating TQM in
Tqm Essay, Research Paper Incorporating TQM in All Activities The personnel in a small company are analogous to the famous “20-mule team” that pulled Borax raw materials out of Death Valley. If a single team member is not doing his or her best, the performance of the entire team is negatively affected. Quality and customer satisfaction is everyone’s job!
Community Service Essay Research Paper My community
Community Service Essay, Research Paper My community service project My project consisted of helping out my school’s music department during my time off. My original intent was to learn and appreciate what our music department does for our community and school. Instead I learned much more. I learned how dedicated and how much hours they put I to helping out and representing our school in community activities.
Total Quality Management Essay Research Paper I
Total Quality Management Essay, Research Paper I feel it’s important to learn about the subject of total quality management (TQM) when dealing with operations management. Total Quality Management and continuous improvement put tremendous emphasize on the importance of empowering employees within an organization.
Entrepreneurship Essay Research Paper EntrepreneurshipAn entrepreneur is
Entrepreneurship Essay, Research Paper Entrepreneurship An entrepreneur is a person who organizes and manages a business or industrial enterprise, attempting to make a profit taking the risk of loss. Although it may seem easy enough, becoming a successful entrepreneur is not rudimentary. Bill gates made it big overnight in 1979 with his creation of an interactive desktop interface he called Windows’.
How Dsl Works Essay Research Paper How
How Dsl Works Essay, Research Paper How a Digital Subscriber Line works? Asynchronous Digital Subscriber Line (ADSL) uses two pieces of equipment, one on the customer end, and one at the Internet Service Provider, Telephone Company or other provider of Digital Subscriber Line (DSL) services. At the customer’s location there is a DSL transceiver, which may also provide other services.